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Common queries answered

FAQ

Typical delivery time is between 5-14 days to any country of the world.
Most items are despatched within 2-3 days, and if delivery is likely to take longer than this we will let you know before we process your payment. If for any reason we cannot accept your order or anticipate a delay in delivery, we will contact you.

You can track your parcels using our tracking service.

We will email you confirmation after your order has been despatched. You might not receive this confirmation email if you made a spelling mistake when you entered your email address. Login and check your registered email address. Spam filters in your email program may also block this type of email. Please check your junk mail folders.

If you do not receive your goods within 25 working days, please contact us for tracking information. Please note, most of international delivery services do not consider items to be lost until 30 days have elapsed.

All items are shipped using optimal for your country reputable delivery service. A signature will be required, so please ensure that someone will be available to sign for your parcel. If no-one is available to sign, the courier will usually attempt to deliver twice, and then will leave a card telling you how to arrange redelivery or pick up from their local office. Be warned, however, you must do this within one week, otherwise the parcel is returned to us.

If you want to initiate a return, please complete the following steps:

  • Please send us a photo of the products you’ve received with the return request to the support@mystore.com and we will guide you through the steps.
  • Return the item to the provided address in response email within 10 calendar days and send us the tracking number after you ship the item.
  • Please do not send your purchase back to us unless we authorize you to do so.
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